# FAQ

### **Will a physical item be shipped to me?**

Our shop only offers DIGITAL PRODUCTS.\
Upon purchase confirmation, you can access and download your files instantly.

### **Do you take custom orders?**

Currently, We are not accepting custom orders or offering any customizations. If you need help with existing items let us know!

### **I didn't receive my order confirmation or download.**

1. If you have a Gumroad account:\
   Log in and check your **Library**—your downloads should be there!
2. If you don’t have an account:\
   Check your **Spam** or **Junk Folder.** Sometimes, emails accidentally end up there.

Still can’t find it? The issue might be: A typo in the email address you provided or a full inbox preventing the email from arriving.

If that’s the case, just reach out to me [here](https://forms.gle/VdCUt8PstZezwRUz6), and I’ll ensure your files are sent to you without any trouble!

### **I lost my digital download file. What do I do?**

If you have a Gumroad account, log in and check your **Library**. You should be able to access your downloads from there.\
If you don't, feel free to reach out to me [here](https://forms.gle/VdCUt8PstZezwRUz6), and I will gladly resend it to you.
