> For the complete documentation index, see [llms.txt](https://fureesia.gitbook.io/support-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fureesia.gitbook.io/support-hub/04.-help-and-policies/editor.md). # FAQs Find answers to common questions about my products, purchases, compatibility, and downloads.
Have a question about my products, your purchase, or digital planning in general? I've gathered answers to some of the most common questions below. If you need more detailed instructions, you'll also find helpful guides throughout the Support Hub. *** ## :laptop-file: **Products & Compatibility** ### **Do you sell physical or digital products?** I only sell **digital products**, including planners, notebooks, journals, stickers, and fonts. Nothing will be physically shipped to you. Once your purchase is confirmed through Gumroad, you can access and download your files digitally. ### **What apps and devices do your products work with?** Most of my planners, notebooks, and journals are designed for compatible PDF note-taking apps, such as Goodnotes, Noteful, Noteshelf, CollaNote, and Penly. You can use them on supported iPads, Android devices, and computers, depending on the app and product. Some advanced features, such as Apple Shortcuts integrations, require specific devices. {% hint style="info" %} For more information, visit [**Getting Started → Apps & Compatibility**](/support-hub/01.-getting-started/openapi.md). {% endhint %} ### **Do I need a stylus or Apple Pencil?** Not necessarily! You can use typing tools or your finger in compatible apps. However, a stylus can make handwriting, drawing, and decorating much easier. ### **Can I use my planner on multiple devices?** Yes! You can use your planner on your own compatible devices. However, transferring or syncing your notes depends on the note-taking app you're using. ### **Will my handwritten notes sync between devices?** That depends on your note-taking app! Some apps support cloud syncing, while others require manual transfers. Fureesia Planners don't have built-in syncing, so make sure to check your app's settings. ### **Can I use my planner offline?** Yes! Once you've downloaded and imported your planner into a compatible app, you can use it offline. You'll only need an internet connection for downloading, syncing, or certain app-specific features. ### **Can I customize my planner?** Of course! You can add handwriting, text, highlights, images, and digital stickers. Depending on your app, you can also duplicate, rearrange, or add pages. Just keep in mind that the original layouts and hyperlinks are built into the PDF. ### **Will my tasks automatically appear across different planner pages?** No. Fureesia Planners are interactive PDFs, so anything you write on a daily page won't automatically appear on your weekly or monthly pages. You'll need to transfer your entries manually. ### **Can I connect my planner to Google Calendar, Apple Calendar, or Reminders?** Yes! Most of my digital planners include **Apple and/or Google integrations** that allow you to quickly create events or reminders directly from your planner using built-in hyperlinks. However, **this is not automatic syncing**. Events or reminders you create will be saved in your Apple or Google apps, but they won't automatically appear on your planner pages. Similarly, changes made in your calendar or reminders app won't update your planner. You'll need to manually add those details to your planner if you want them to appear there. Think of it as a convenient shortcut between your planner and your favorite calendar or reminders app, rather than a two-way sync! ### **Do I need to have ADHD to use Fureesia planners?** Not at all! While I design my ADHD-friendly planners with attention, organization, and overwhelm in mind, anyone can enjoy them. They're made to support different planning styles, whether you have ADHD or not. ### **Do you take custom orders?** I'm currently not accepting custom orders or offering individual product customizations. However, I'm always happy to hear your suggestions and feedback for future products! *** ## :download: **Orders & Downloads** ### **Do I need a Gumroad account to purchase?** No! You can purchase my products without creating a Gumroad account. After checkout, Gumroad sends a receipt containing a link to your digital files. If you'd like to keep your purchases in one place, you can create a Gumroad account using the same email address you used during checkout. ### **I didn't receive my order confirmation. What should I do?** First, check your Spam, Junk, or Promotions folder for an email from Gumroad. You can also check your [**Gumroad Library**](https://gumroad.com/library) if you have an account associated with your purchase. If you still can't find your order, visit **Troubleshooting → Download Issues** for further instructions. ### **I lost my downloaded file. Can I download it again?** Yes! You can normally access your purchased files again using the **View Content** link in your original Gumroad receipt. If you have a Gumroad account, you can also find your purchases in your [**Library**](https://gumroad.com/library). I recommend saving a backup of your original files somewhere safe. *** ## :gift: **Freebies & Previews** ### **Can I try a planner before purchasing?** Of course! I offer free previews of selected products so you can explore the layouts, test the hyperlinks, and check compatibility before buying. Visit my [**Try Before You Buy**](https://www.fureesiaplanners.com/try-before-you-buy) page to get started. ### **What's the difference between a free preview and the full planner?** A free preview includes a limited selection of pages or features for you to try. The full planner includes all the layouts, navigation, and tools listed in the product description. ### **Do I need to subscribe to download freebies?** Not necessarily! Many freebies can be downloaded without subscribing. If a particular freebie requires an email signup, I'll let you know before downloading. *** ## :rotate: **Updates & Support** ### **Will I receive updates to products I've purchased?** If I release an update to a product you've already purchased, I may make the updated files available through your original Gumroad purchase. Major new editions, such as a planner for a new calendar year, are separate products unless stated otherwise. ### **Can I suggest a feature for a future planner?** Absolutely! I love hearing your ideas and suggestions. Your feedback helps me improve future Fureesia products, so feel free to share what you'd love to see [**here**](https://contact.fureesiaplanners.com/#wish)! *** ## :circle-question: **Still Have a Question?** Couldn't find the answer you were looking for? You can explore the other guides in my Support Hub or [**contact me**](https://contact.fureesiaplanners.com/). Please check the relevant guide first so I can get your issue resolved as quickly as possible. I'm always happy to help! ♡